- Office Hours
- How do I book?
- Getting to office and Key Collection
- Cancellation and Amendments
- Arrivals and Departure
- Cleaning and Linen Service
- What’s Provided?
- Leaving Property
- Lost Property
- Area Information
- Why rent from Bondi Beach Rentals?
- Surf Safety
Please find below a list of commonly asked questions, if you require further assistance please email us at email@example.com or call +61 2 9365 3663.
The office is open Monday to Friday 10:00am to 5:00pm and by Appointment on weekends. An answering message service is available after these hours.
For weekend key collections, you will be required to book in a key collection time prior to arriving. A mobile number will be supplied to you of the person on duty, which you may contact if you are running late. Please note, the office is not open on weekends and staff are only working for key collections so please contact us if you are running late.
How do I book?
Is my booking safe when I book with Bondi Beach Rentals?
Unlike some websites Bondi Beach Rentals is operated by an AUS registered company (Bondi Beach Rentals PTY LTD) not from a computer and a mobile phone. We have a registered office at 23A Curlewis St, Bondi Beach NSW 2026.
How do I book and pay for my holiday home?
Once you have selected your ideal holiday home, we require a credit card to hold and secure the property. We will then send you a booking confirmation including instructions on how you can make payment. We require a 30% deposit immediately and the balance 30 days prior to arrival.
I am not confident about using the Internet and want to discuss the property.
Don’t worry; just contact us on +61 2 9365 3663 and we will guide you through the process.
Can you please tell me if the property I want to stay in is available for the dates I want?
Our website is updated every 4 hours, however bookings may be being processed during your email correspondence resulting in some properties not being available by the time you book with us. We will do our best to assist you and answer all of your questions as soon as possible.
How do I book?
Once you have selected the property you would like to stay at, please email us your dates and the name and reference number of the property you are interested in and we will prepare your booking confirmation.
Can I see a floor plan of the property I’d like to book?
Some properties on our website do feature floor plans, but not all. If the floor plan is not listed on our website then we do not have one available for that property. We will be happy to give you as much information as we can.
What is a rental bond and why is it required?
A rental bond is mandatory on all properties. The rental bond is designed to cover any additional costs incurred including, but not limited to any breakage, damage or excess cleaning requirements, additional guests not registered and so on. Your rental bond is refunded, less any applicable deductions within 3 business days of your departure.
How much deposit do you require and when do you take the balance payment?
A deposit of 30% of the total cost of the booking is required to secure a property and is due seven (7) days after your bookings is made with us. Note: you can pay by credit card or by Direct deposit (if paying by credit card a 2.2% surcharge applies).
The balance is due four (4) weeks prior to arrival.
Can I get a discount on a price?
From time to time, we do have discounted rates available.
Are the rental prices all-inclusive?
The rental price includes utilities and taxes etc. and the departure clean and linen set up.
Getting to office and Key Collection
Do you arrange pick up from the airport?
No we do not arrange pickup but can offer any advise on transportation, you can use www.whereis.com to find out your exact location and distance.
Do I need to provide any identification?
Upon your arrival, we are required to site and photocopy a Photo ID (such as a license or passport) and a Credit Card for identification purposes. This information will be stored securely for the duration of your stay.
At this time, we will also provide you with a Welcome book for the property which includes contact numbers of persons you may require during your stay.
How do I obtain the keys to my holiday home?
Once your booking is finalised and seven (7) days prior to your arrival, we will email you key collection instructions for the property. All keys are to be collected from our office at 23A Curlewis Street, Bondi Beach NSW 2026
When can I check in?
Check in is from 2:00pm and check out is before 10:00 am. Please let us know your arrival and departure times at least 7 days prior to the start of your holiday. This will help us to provide you with a better service and avoid delays. If we have not heard from you, one of our representatives will contact you 7 days prior to your arrival to confirm times.
What do I do if I’m arriving outside of your office hours?
We will happily accommodate you, however there will be an additional charge of $25.00 for arrivals between 5:00 pm and 7:00 pm and $50.00 for arrivals after 7:00 pm.
How can I contact you when I am on holiday?
We will provide you with telephone numbers that you can use both during and outside of office hours in the case of emergency. In the event that a call-out visit is required, a charge may be incurred that will be deducted from your rental bond for example: lost keys, or guests locked out of the property.
Cancellation and Amendments
Can I cancel my holiday?
We understand that circumstances can arise which may require you to cancel your booking with us. If you need to cancel, it is important that you inform us by email as soon as possible. The date of the email will indicate when we received notice and this will determine if you are eligible for a refund. In the event of a cancellation please refer to item 2 of our Terms & Conditions, which you will receive with your booking confirmation.
What are your cancellation terms?
Please see our Terms & Conditions for our cancellation terms. Our Terms & Conditions will be emailed to you prior to you confirming your booking with us.
It is hard to believe it will happen to you, but some plans do not go according to plan. To protect yourself, we strongly encourage you to buy travel insurance to cover cancellation costs, medical expenses, personal belongings and other travel related expenses, at the time you make your booking. Please read your selected insurance policy carefully to understand the policy coverage.
Do you rent one property and then switch us to another?
No, absolutely not. It would be unfair of us to switch your rental property at the last moment. Each property is unique and positioned in a slightly different location so the property you rent from us is exactly where you will stay.
On the rare occasion that we have a problem with a property such as a plumbing issue or the heating going out, we will notify you immediately and either offer you another property and refund the difference or, upgrade you at no additional fee. Alternatively, we will offer a full refund if you are not satisfied with the replacement property. Please note, these situations are rare.
If the property you have booked becomes unavailable at any time prior to the letting, we will try our best to move you or upgrade you to another property. However we cannot guarantee to provide you with a property and take no responsibility for your accommodation.
We need to change the dates of our holiday; can we do this?
If the property is available, you are more than welcome to change the dates of your holiday. You can either send us an email or call us on +61 2 9365 3665. If the property is not available and you still wish to change your dates, our standard cancellation terms will apply to the original property and we will try our best to find you an alternative letting.
Arrivals and Departures
What time is Check-In?
Check-in time is from 2:00 pm – 5:00 pm on the day of arrival.
Please note: All efforts are made to have properties ready by check-in time. On occasion, our housekeeping and maintenance personnel may still be in the process of preparing your property when you arrive. This may be due to a guest not vacating the property in a timely manner or a maintenance issue. In these rare cases, we will do our utmost to have the property ready as soon as possible and with minimal disruption.
Can I arrive earlier than this?
You may, however we cannot guarantee an early entry. You can call our office one day prior or on the day of your arrival to see if this is possible. We know what it’s like to arrive after an all-night flight so we will try to be as accommodating as possible. You can leave your bags at the premises whilst our cleaners are preparing your property or alternatively you may leave them at our office. We do need time for our cleaners to thoroughly clean the apartment; so if you arrive early and entry is not possible, we suggest that you take a walk, have lunch at a cafe, purchase groceries or explore the neighborhood, and return later.
If your flight arrives extremely early in the morning, we suggest you start your letting period one (1) day prior to your arrival. This will ensure that you have immediate access and that the property is clean and ready for your arrival.
I will be arriving late, how do I collect my keys?
We will happily accommodate you however there will be an additional charge of $25:00 for arrivals between 5:00 pm and 7:00 pm, and $50.00 for arrivals after 7:00 pm.
Will I be charged if I’m arriving on a weekend?
Saturday and Sunday check-ins are free between 10:00 am and 5:00 pm. Late check-in rates apply if check-in is outside of these hours.
When you arrange your key collection with us, we will supply you with the mobile number of the person on duty. Please note, the office is not open on weekends and staff are only working for key collections so please contact us if you are running late.
What time is Check-out?
Check-out is by 10:00 am, this allows our cleaners time to prepare the property for the next guests who may be arriving that same day.
Can I organise a late checkout?
We will do our best to accommodate your request, however a late checkout is dependent on the property’s letting and cleaning schedule. If we can provide a later time we will email you confirmation. Please note: If any guest or their personal belongings remain in the property after 10:00 am and without an email confirmation agreeing to a late check-out, 50% of one night’s accommodation will be deducted from the rental bond.
What do I need to bring with me?
You will find a list of what is provided within the property you have chosen on our website, under the property’s listed features. Our properties are fully equipped however we do suggest you bring a hairdryer as not all properties supply one.
The property is stocked on your arrival with complimentary toilet paper, soap, dishwashing liquid sachets, washing powder sachets, milk, tea and garbage bags. The beds will be freshly made and a bath towel and face-washer will be supplied for each registered guest. Bathmats will be provided for each bathroom and tea towels supplied.
Each Property has different items to offer such as condiments etc so we advise that you shop after you have arrived at your property.
Can I use the washing machine and other household appliances?
If the property has a washing machine or, indeed, any other appliance, it is there for you to use during your stay.
Does every bedroom have a TV?
Some properties do have TVs in the bedrooms however; we only guarantee that there is a TV in the great room or main living area of the home.
Do you provide baby equipment?
If you require baby equipment, such as cots and highchairs during your holiday, please send us your request at the time of booking and we will arrange to hire these for you.
Is there WiFi or Internet access in the property?
If you need to access the Internet during your stay, please inquire if a wireless connection is available in your chosen holiday home. This will also be advertised on our website under property features. If the property does offer WiFi, access will be included in the property rental at no additional cost. Reasonable usage guidelines are listed in the property welcome guide. If the property does not supply Internet access, you can purchase a prepaid WiFi device from us.
Cleaning and Linen Service
Can I arrange a cleaning or linen service?
Yes, prices can be provided for additional cleaning and linen services on arrival.
What is included in the rental fee?
A nightly rental fee would have been quoted, and addition to this fee the guest pays for departure cleaning which includes linen hire, and a contribution towards daily electricity consumption.
Are linens and towels provided?
Bed and bath linens are provided and set-up for the day of arrival.
For those vacationing longer than one week, a mid-stay cleaning and linen service are available for an additional cost. These services must be requested in advance. Please contact our office as soon as possible if you would like to make arrangements.
Beach Towels can also be provided if required. Fees Apply.
What happens if I have a complaint once I arrive at the property?
You are required to report any problem with the property to Bondi Beach Rentals immediately, either by telephone or email. We will always try and do our best to fix the problem as soon as possilbe.
Is there any construction going on near our holiday home?
We cannot predict construction plans in the area and have no control over construction noise. You may reserve a house at a time when there is no construction in progress nearby, however construction could begin prior to your arrival. We regret any inconvenience this may cause, but we are not able to facilitate relocations or refunds.
What happens if there is a maintenance problem in our rental apartment, a broken appliance, etc.?
This sets us apart from most rentals because we are not a virtual agency, instead we are located on the ground in Bondi Beach. If there is a problem you can call our property maintenance and we will take care of the problem asap. There are no time zone delays or delays incurred trying to contact an absentee owner to obtain an estimate and permission to have the work done – we bend over backwards to solve the problem immediately.
What is the phone number at our holiday home?
Not all properties provide telephones, please confirm this with your booking agent.
Local Calls: There is no charge for local calls. It is not necessary to dial the (02) area code.
Long Distance Calls: All homes have a long distance block unless otherwise advertised. Options for placing long distance calls include cell phones, calling cards, pre-paid phone cards and collect calls. Any unauthorised long distance calls charged to the rental home’s telephone will be billed to the lease holder.
What do I do when I leave the property?
There will be a checklist in your property welcome book detailing everything that is required when leaving the property.
A general guide is:
- Remove all food from the refrigerator and leave the temperature setting at medium.
- Place all trash in exterior cans.
- Load and start the dishwashers
- Close and lock all windows and doors
- Turn off all appliances Clean the grill with the brush provided
- Tidy up outside including the decks, yard and pool area, if applicable.
- Return keys to our office or you can leave keys in the property. If you depart before our offices open, please leave keys in the property.
- Ensure all windows, doors are locked and appliances are turned off. If we find a property has not been locked there is a $250 fine.
What if I leave an item behind in the home I stayed in?
Bondi Beach Rentals is not responsible for any items left in a holiday home. We will attempt to locate items reported as left behind and, if found, return them for a fee of $15.00, which includes shipping. Items not claimed within 14 days will be donated to a local charity.
If it is overseas it will be charged as per Australia post charges.
This will be provided upon arrival for each property.
How do I get additional information on the area?
Talk to us upon arriving and we can put you in contact with the right people.
Where can I find public internet access?
McDonalds on Campbell Pde, Bondi Beach, NSW. 2026
Why rent from Bondi Beach Rentals
Why would I want to rent an apartment rather than stay in a hotel?
Hotel prices. Whatever price you are quoted for a hotel room, add taxes, internet rental, the costs of eating out for every snack or meal. You’ll see why staying in an apartment is a better option.
Enjoy shopping at the local supermarket and eat at home or enjoy meals out as often as you like. You’ll have the comfort of a living room and kitchen so you can enjoy time at home with friends and family.
For larger groups, our holiday flats allow you to share a space, rather than having to be divided amongst several hotel rooms. For couples, our properties offer privacy.
How do you help us to enjoy our stay?
When you rent a property from us, our goal is for you to have a wonderful time and experience life as a local. We provide you with a large information packet on our neighborhood that includes:
- A long list of our favorite restaurants and cafés in the area
- Guide to the local markets and supermarkets; opening hours, etc.
- Favorite shops in the neighborhood
- A friendly and knowledgeable greeter to check you in when you arrive.
Lifeguards are on duty seven days a week, in summer there are supported by the Surf Clubs.
Our Bondi Lifeguards are worlds famous from the show Bondi Beach Rescue.
Please ensure you swim in Between the flags and always abide by the signs on the beach.
What should I do if I get stuck in a rip current?
Most importantly, stay calm. Panic is often more dangerous than the rip current itself. Swim parallel to the shore until you are out of the current, then swim towards the beach.
Raise you hand straight in the air, which will let the lifeguards, know you are in trouble.
Where is each apartment located?
For security reasons, we don’t list the full address on our website, however each property listing features a close up of the location on Google maps. Please feel free to ask the exact address when you enquire so you can zoom in on the building itself. When you reserve a property, we send you a property information pack with full details of the apartment including address and phone number.
Are the kitchens fully stocked?
Yes, if something basic is missing do let us know and we’ll replace it as soon as possible. We can also provide specialist cooking tools if you let us know.
Is breakfast included?
No, but there is no need as all properties have a fully-equipped kitchen and are within walking distance of a fantastic array of cafés, restaurants and supermarkets.
Do you allow smoking?
I’m sorry but we do not allow smoking in any of our properties
May we bring a small pet?
I’m sorry but we do not allow pets. Many of our guests have allergies and we try to provide an antigen-free environment.
Where can I buy fresh food for my fully-equipped kitchen?
There are several supermarkets near to each apartment as well as small, family-run stores where you can purchase food or other household items every day of the week. We list them all in our information pack which you receive when you arrive.
We hope you enjoy your stay
Bondi Beach Rentals