Frequently Asked Questions

• Office Hours
• How do I book ?
• Getting to office and Key Collection
• Arriving at Property
• Internet
• Cancellation and Amendments
• Arrivals and Departure
• What’s Provided?

• Cleaning and Linen Service
• What do I need?
• Insurance / Property Cancellation
• Problems
• Telephone
• Leaving Property
• Lost Property
• Area Information
• Why rent from Bondi Beach Rentals?
• Hiring Furniture / Baby Hire

 

Office Hours

Please find below a list of commonly asked questions, if you require further assistance please email us info@bondibeachrentals.com or call +61 2 9365 3663

An answering message service is available after these hours, alternatively please contact us with any enquiries you may have.

The office is open Monday to Friday 10.00am to 5.00pm and by Appointment on weekends.

You will be required to book in a key collection time on the weekend prior to arriving, a mobile number will be supplied to person on duty which you may contact is you are running late. Please note the office is not open and staff are only working for key collection so please contact us if you are running late.

 

How do I book ?

Is my booking safe when I book with Bondi Beach Rentals ?

Unlike some websites Bondi Beach Rentals is operated by a AUS registered company (Bondi Beach Rentals PTY LTD) not from a computer and a mobile phone. We have an registered office at 23A Curlewis St, Bondi Beach NSW 2026

How do I book and pay for my holiday home?

Once you have selected your ideal holiday home, we require a credit card to hold and secure the property and then you will be sent a booking confirmation with instructions on payment. We require 30% deposit immediately and the balance 30 days prior to arrival.

I am not confident about using the Internet and want to discuss the property.

Don’t worry; just contact us on +61 2 9365 3663 and we will guide you through the process.

Can you please tell me if the property I want to stay in is available for the dates I want?

Our website is updated every 4 hours, however some bookings may be being processed during your emailing correspondence, so some properties are not available by the time you book with us, we try and best to assist and answer all your questions asap.

How do I book?  Once you have selected the property you would like to stay at, Please email us confirming your dates and the property and we can prepare your booking confirmation.

What is a security deposit and why is it required?

Most of our properties have a security deposit which is pre-authorized against your card when booking in the event of any damage to the property during your stay. It is a pre-authorization so no money is taken from your card.

How much deposit do you require and when do you take the balance payment?

A deposit of 30% the total cost of the booking is required to secure a property and is due 7 days after your bookings is made with us. Note you can pay by credit card or by Direct deposit. (credit card a 2.2% surcharge applies)

The balance is due 4 weeks prior to arrival. We pre-authorise your security deposit on arrival.

We send out arrival instructions and Key collection for the property 7 days prior to arriving.

Can I get a discount on a price? From time to time, we do have discounted rates available.

How do we book one of your holiday rental property?

On receipt of deposit and balance we will send you a receipt of payment.

Are the rental prices all-inclusive?

The rental price includes utilities and taxes etc and the departure clean and linen set up

 

Getting to office and Key Collection

What happens when I arrive in Bondi Beach?

Once booked we will send you instructions on picking up keys from our office.

On Arrival you will need Photo ID and Credit card will be recorded for our records.

You will also be given a welcome book on the property as well as all contact numbers of persons you may need to contact during your stay.

Do you arrange pick up from the airport? No we do not arrange pickup but can offer any advise on transportation, you can use www.whereis.com to find out your exact location and distance.

How do I obtain the keys to my holiday home?

Once you have booked your holiday home you will be provided with clear instructions on how to collect your keys. All keys are picked up from our office at 23A Curlewis Street, Bondi Beach NSW 2026

How can I contact you when I am on holiday?

We will provide you telephone numbers to call both during and outside of office hours in the case of emergency. In the event that a call-out visit is required, a charge may be applied to your credit card, for example, in the case of lost keys, or guests locked out of the property.

 

Arriving at Property

Internet

Is there WiFi in the property?

If you need to access the Internet during your stay, you can inquiry if wireless connection is available in your chosen holiday home as not all properties have wifi, this will be advertised on our website under property features.

We do offer‘pay-as-you-go’ wifi devices, however these are prepaid devices.

 

Cancellation and Amendments

Can I cancel my holiday?

Should you have to cancel your accommodation please notify us by email immediately. The date of the email shall be deemed to be the date when such notice is received. In the event of cancellation please refer to our cancellation charges apply in accordance with your Rental Agreement, which you would have received as part of your booking confirmation.

What are your cancellation terms?

Please see our Terms & Conditions page for full cancellation terms that will have been emailed as part of our Terms and Conditions.

Travel Insurance:

It is hard to believe it will happen to you, but some plans do not go according to plan. To protect yourself, we strongly encourage you to take out an inexpensive travel insurance policy in case an emergency arises and you need to cancel. We advise you to buy travel insurance when you book because we cannot be held responsible for cancellations for any reason.

Do you rent one property and then switch us to another?

No, absolutely not. The apartment you rent from us is exactly where you will stay. Each property is unique and located in a slightly different location so it would be unfair to switch or offer another one at the last moment.

Please note that very rarely we have had a problem with an apartment, i.e. noisy building works in the adjoining apartment or a plumbing such as the heating going out – but we will notify you immediately. We will either offer another apartment and a refund if it costs less or upgrade you at no additional fee. Alternatively, we will offer a full refund if you are not satisfied. These situations are rare.

If a property is not available and try our best to move you or upgrade you to another property but we can not guarantee to provide a property and take no responsibility on your accommodation.

Unfortunately we need to change the dates of our holiday, how can we do this? You are more than welcome to change the dates of your holiday if the property is available on different dates, either send us an email or give us a call.

For guests arriving after regular business hours, keys can be collected from our office or directly at the property, a fee does apply for after hours check in. $20 for within 2 hours and $50 for after 2 hours –

This is based on the hours 10 – 5pm. This applies for all Saturday and Sunday Bookings.

NOTE Saturday and Sunday bookings are not charged only if outside these hours or 10 -5 pm

 

 

Arrivals and Departures

What time is arrival and departure?

Normally properties are not available for occupancy before 2pm on the day of arrival and should be vacated before 10am on the day of departure.

What time is Check-In?

Check-in time begins at 2:00 pm. All efforts are made to have homes ready by check-in time, but we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and all maintenance personnel must provide services between occupancies for every home.

Can I arrive earlier than this?  We cannot guarantee any early entry, but you can call our office 1 day before arriving or on the day of arrival to see if this is possible. Equally departure is by 10am so our cleaners can get the property ready for the next guests due into the property.

We know what it’s like to arrive after an all-night flight so we try to be as accommodating as possible. Officially, our check-in time is 2:00 p.m., and check-out time is 10:00 a.m. the day you depart. However, you can drop your bags while cleaners are at the property or at our office. We do need time for our cleaners to thoroughly clean the apartment; therefore, we ask you to take a walk, have a café or lunch, buy your groceries, explore the neighborhood, and to return later.

If you have a flight arriving extremely early in the morning, many guests rent the apartments beginning the previous day, so that they can get right in, knowing that the cleaning will already have been done.

 

What’s Provided?

Will I be able to use the washing machine?

If the property has a washing machine or, indeed, any other appliance, it is there for your use during your stay. You will need to supply your own washing powder, we do have a complimentary samples packs on arrival.

Some homes on our website feature floor plans, but not all. If a home on our website does not have a floor plan posted, then we do not have them available. We will be happy to give you as much information as we can.

Does every bedroom have a TV?

We do not guarantee TVs in the bedrooms. We only guarantee one in the great room or main living area of the home.

What if I leave an item behind in the home I stayed in?

 

Cleaning and Linen Service

Can I arrange a cleaning or linen service?

Yes, subject to additional services such as these being available, prices can be provided for daily cleaning services, extra linen service on arrival, etc.

What is included in the rental fee?

A nightly rental fee would have been quoted, and addition to this fee the guest pays for departure cleaning which includes linen hire, and a contribution towards daily electricity consumption.

Are linens and towels provided ?

Bed and bath linens are provided and are made for the day of arrival.

For those vacationing longer than one week, mid-stay cleaning and linen services are available (once per week). These services are extra costs, but must be requested in advance. Please contact our office as soon as possible if you would like to make arrangements.

Beach Towels can also be provided if required. Fees Apply for extra

 

Problems

What happens if I have a complaint once i arrive at the property

You should report any problems to our office immediately by telephone or email upon occurrence of the problem, We will always try and do out best to fix the problem as soon as we can.

Is there any construction going on near our holiday home?

We cannot predict construction plans in the area and has no control over construction noise. You may reserve a house at a time when there is no construction in progress nearby, but construction could begin prior to your arrival. We regret any inconvenience, but we are not able to facilitate relocations or refunds

What happens if there is a maintenance problem in our rental apartment, a broken appliance, etc.?

This is our strongest point and sets us apart from most rentals because we are not a virtual agency, but are located on the ground in Bondi Beach. If there is a problem, call our property maintenance and we will take care of the problem asap. No time zone delays or delays to contact an absentee owner, obtain an estimate and permission to have the work done – we bend over backwards to solve the problem immediately.

 

Telephone

What is the phone number at our holiday home?

Not all telephones are provided in properties, please confirm this with your booking agent.

Local Calls: There is no charge for local calls. It is not necessary to dial the (02) area code. Long Distance Calls: All homes have a long distance block unless otherwise advertised. Options for placing long distance calls include cell phones, calling cards, pre-paid phone cards and collect calls. Any unauthorized long distance calls charged to the rental home’s telephone will be billed to the leaseholder.

 

Leaving Property

What to do when I leave the property?

Remove all food from the refrigerator and leave the temperature setting at medium. Place all trash in exterior cans. Load and start the dishwashers. Close and lock all windows and doors. Turn off all appliances Clean the grill with the brush provided. Tidy up outside including the decks, yard and pool area, if applicable.

Return keys to our office or you can leave keys in the property. If you depart before our offices open, please leave keys in the property.

Ensure all windows, doors are locked and appliances are turned off. If we find a property has not been locked there is a $250 fine.

There will be a checklist in your welcome book, for everything that is required when leaving the property.

 

Lost Property

What if I leave an item behind in the home I stayed in?

Bondi Beach Rentals is not responsible for any items left in a holiday home. We will attempt to locate items reported as left behind and, if found, return them for a fee of $15.00, which includes shipping. Items not claimed within 14 days will be donated to a local charity.

If it is overseas it will be charged as per Australia post charges.

 

Area Information

This will be provided upon arrival for each property.

How do I get additional information on the area? Talk to us upon arriving and we can put you in contact with the right people.

Where can I find public internet access? McDonalds on Campbell Pde, Bondi beach

Toilet Paper, Sample packs of Dishwashing Power, Laundry Power and Washing Detergent are provided.

Each Property has different things to offer, eg Condiments etc so you should be prepared to do a shop after arriving to see what you will need during your stay.

 

Why rent from Bondi Beach Rentals

Why would I want to rent an apartment rather than stay in a hotel?

Hotel Prices –  whatever price you are quoted for a hotel room, add taxes supplement internet rental, the costs of eating out for every snack or meal. You’ll see why staying in an apartment is a better option.

Enjoy shopping at the local supermarket and eat at home or enjoy meals out as often as you like. You’ll have the comfort of a living room and kitchen so you can enjoy time at home with friends and family.

For larger groups, our holiday flats allow you to share a space, rather than having to be divided amongst several hotel rooms. For couples, they provide privacy.

How do you help us to enjoy our stay?

When you rent an property from us, our goal is for you to have a wonderful stay, experiencing life as a local. We provide you with a large information packet on our neighborhood that includes:

• A long list of our favorite restaurants and cafés in the area
• Guide to the local markets and supermarkets; opening hours, etc.
• Favorite shops in the neighborhood
• A friendly and knowledgeable greeter to check you in when you arrive.

 

OTHER

Lifeguards are on duty seven days a week, in summer there are supported by the Surf Clubs.

Our Bondi Lifeguards are worlds famous from the show Bondi Beach Rescue.

Please ensure you swim in Between the flags and always abide by the signs on the beach.

What should I do if I get stuck in a rip current?

Most importantly, stay calm. Panic is often more dangerous than the rip current itself. Swim parallel to the shore until you are out of the current, then swim towards the beach.

Raise you hand straight in the air, which will let the lifeguards, know you are in trouble.

Where is each apartment located?

For security reasons, we don’t list the full address on the website, but each property listing features a close up of location on Google maps. Please feel free to ask the exact address when you enquire so you can zoom in on the building itself. When you reserve we send an apartment information pack with full information about the apartment including address, phone number

 

Are the kitchens fully stocked?

Yes, if something basic is missing do let us know and we’ll replace it as soon as possible. We can often provide specialist cooking tools if you let us know.

Is breakfast included?

No, but there is no need as all apartments have a fully-equipped kitchen and are walking distance to fantastic cafés, restaurants and supermarkets.

Do you allow smoking?

I’m sorry but we do not allow smoking.

May we bring a small pet?

I’m sorry but we do not allow pets. Many of our guests have allergies and we try to provide an antigen-free environment.

Where can I buy fresh food for my fully-equipped kitchen?

There are several supermarkets near to each apartment as well as small, family-run stores where you can purchase food or other household items every day of the week. We list them all in our information pack which you receive when you reserve.

Do you provide baby equipment?

Should you require baby equipment, such as cots and highchairs during your holiday, please send us your request at the time of booking and we will arrange to hire these for you.

 

We hope you enjoy your stay

Bondi Beach Rentals